Questions we get Frequently about InterpretCloud

Find answer about anything related to our platform here.

Frequently Asked Questions

General

InterpretCloud is the most contemporary, reliable, and high-quality solution for Remote Simultaneous Interpreting (RSI). It helps you communicate even better with your local and global audiences for both onsite and online events and meetings, through high-definition simultaneous remote interpreting.

Our language support extends to encompass a diverse array of languages from around the world, ensuring that you can engage with people in virtually any language you may need.

InterpretCloud offers significant advantages in terms of cost savings and efficiency when compared to other VRI (Video Remote Interpreting) service providers. Our competitive pricing, quick access to qualified interpreters, and scalable solutions make us a top choice for cost-effective and efficient interpretation services.

Pricing

InterpretCloud offers a range of pricing plans to cater to diverse needs. Our options include InterpretCloud Basic, InterpretCloud Premium, and InterpretCloud Enterprise. You have the flexibility to choose from monthly subscriptions or pay-per-use models.

If you have your own interpreters, you can opt for our platform, or you can also order interpretation services directly from us. We are committed to helping you discover a pricing structure that perfectly matches your company's needs. 

If you require further information, please feel free to get in touch with us for additional details.

Clients can make an informed decision regarding the best plan and cost for their company by carefully evaluating their unique requirements, considering the features offered in each plan (such as InterpretCloud Basic, InterpretCloud Premium, and InterpretCloud Enterprise), and aligning their budget preferences, whether it be through a monthly subscription or a pay-per-use model. 

If further guidance is needed, don't hesitate to reach out to us for personalized assistance.

InterpretCloud offers a variety of payment methods to cater to different client preferences. We accept online payments through major credit cards and digital payment platforms for ease and convenience. 

Additionally, for our corporate clients, we provide invoicing options to streamline the payment process. You can choose the method that suits your business needs best.

Turnaround Time

The average turnaround time for InterpretCloud services depends on the specific request and language pair. Generally, we strive to provide fast and efficient interpretation services, often with near-instant access to qualified interpreters for common languages. 

However, for more precise and detailed information regarding turnaround times for your specific needs, please feel free to reach out to us directly, and we'll be happy to provide you with the most accurate information.

InterpretCloud understands the importance of urgent or last-minute interpretation requests. We have a dedicated team and a network of interpreters to handle such situations promptly.

While we don't offer a specific guaranteed response time for all cases, we prioritize urgent requests and strive to provide the quickest possible assistance. For immediate assistance with an urgent request, please contact our support team directly, and we will do our best to accommodate your needs efficiently.

The time it takes for InterpretCloud to process your request can be influenced by factors such as the availability of interpreters for the specific language needed and the complexity of the interpretation request. 

Commonly spoken languages and straightforward requests generally result in quicker response times. However, for more specialized languages or complex topics, it may take a bit longer to ensure the best match with a qualified interpreter. We always prioritize urgent requests and strive to provide timely assistance whenever possible.

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